Return & Refund Policy
VERTEX EDGE GLOBAL TECHNOLOGIES — protecting buyers & outlining fair returns
Effective Date
This policy is effective as of 2 December 2025. We may update this policy from time to time; the most recent version will be posted on this page.
1. Scope
This Return & Refund Policy applies to purchases of goods and services made directly from VERTEX EDGE GLOBAL TECHNOLOGIES via our official channels (website, authorised reseller agreements, or direct sales).
2. Eligibility for Returns
To be eligible for a return, the product must meet all of the following:
- Be unused (unless the return is for a defective item) and in substantially the same condition as sold.
- Be returned within 14 days from the date of delivery for change-of-mind returns.
- Include original packaging, accessories, manuals, and serial number tags (if any).
- Include proof of purchase.
3. How to Request a Return
- Email support@vertexedgetech.my with order/invoice number, product details, photos, and reason.
- We will respond within 3 business days with Return Authorisation (RA).
- Ship the item securely with RA number clearly shown.
4. Refund Methods
Approved refunds will be processed using the original payment method. Estimated times:
| Payment Method | Refund Time |
|---|---|
| Card | 5–14 business days |
| Bank Transfer | 3–7 business days |
| Invoice/PO | Per contract terms |
5. Refund Amounts
- Product price will be refunded for approved returns.
- Return shipping cost is customer-borne unless defective or wrongly shipped.
- Damage/missing parts may incur deductions.
6. Exchanges & Warranty
Wrong or damaged items qualify for replacement. Warranty repairs follow product warranty terms.
7. Non-Returnable Items
- Custom-built machinery
- Opened software licences
- Consumables after use
- Items marked “Non-returnable”
8. Damaged or Missing Items in Transit
Report transit damage within 7 days with photos and delivery documents.
9. Contractual Sales
Corporate purchases with signed contracts follow contract terms.
10. Disputes & Governing Law
This policy is governed by Malaysian law. Disputes may be settled amicably or through Malaysian courts.
11. Contact Us
| Company | VERTEX EDGE GLOBAL TECHNOLOGIES (202503215412) |
|---|---|
| Address | 3S-08-07, Setia Tri-Suites Persiaran Kelicap Setia Triangle 11900 Bayan Lepas, Penang, Malaysia |
| Corporate Email | corporate@vertexedgetech.my |
| Support Email | support@vertexedgetech.my |